Patient Informations
If you have any questions, need to schedule an appointment, or require assistance, please feel free to contact us. You can reach our friendly and knowledgeable staff by calling (08) 9364 6633. Alternatively, you can email us or visit in person at 39 Reynolds Road, Mount Pleasant. For your convenience, we also offer online appointment booking.
Appointments
Phone or Online bookings available
To ensure minimal waiting times we run an appointment system and patients should contact reception staff to arrange appointments on 9364 6633. Alternatively take advantage of our online booking system that can be found on our website.
The duration of a standard appointment is 10 mins. If you think a longer time is required, a double or prolonged consultation can be arranged on request.
Longer consultations are required for:
- General check-ups
- Insurance and employment medicals
- Mental health problems
- Heavy vehicle license examinations
- If you have multiple issues you wish to discuss with your GP
Emergencies
If you feel you may have an urgent problem please phone immediately and we will advise and assist you. However, if you are suffering a life threating medical emergency please call 000 for an ambulance.
Fees – Consultation
We are a private billing practice and private fees are payable at the time of consultation. Medicare rebates are processed by Tyro and allow rebates to be deposited back into your account immediately.
Pensioners, Veterans Affairs, Health Care Card Holders and children up to 12 years of age will be bulk billed between 8 am – 6pm on weekdays only. Private fees apply after 6pm on weekdays and weekends.
| Fee | Rebate | Out of Pocket | |
| Guideline for Standard Consultation : | $87.00 | $41.20 | $45.80 |
| *After Hours : | $100.00 | $53.65 | $46.35 |
| Long Consultation : | $155.00 | $79.70 | $75.30 |
| *After Hours : | $165.00 | $92.00 | $73.00 |
| *After Hours Fees - after 1pm Saturday & all day Sunday | |||
Telephone Calls
Phone calls from patients requesting to speak to the doctor will not generally be put through at the time of the call. This is to minimise disruption to the doctor as they are usually in consultation with another patient. Depending on the nature of the call, you may be put through to a nurse, a message may be left for the doctor or an appointment may be advised.
Home Visits
Home visits may be appropriate for your circumstances. Please chat with your Dr if you feel you may need a home visit.
Local Emergency Services
Night Doctor
Phone : 1300 644 483
Fiona Stanley Hospital
102-118 Murdoch Drive
Murdoch WA 6153
Phone : 6152 2222
Perth Childrens Hospital
Nedlands WA 6009
Phone : 6456 2222
Privacy
Your medical record is a confidential document.
It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.
Third party person in consultation
Our practice is proud to participate in training programs for GP Registrars, Medical Students and Nursing Students. We believe this is an important and essential service we provide to the profession and is a way we can give back in return for the excellent training our staff received during their careers. These trainees are bound by the strict codes of ethics and confidentiality that the senior staff are bound by. We fully understand however if you wish not to have a third party present whilst consulting the doctor – please let reception staff know, prior to your appointment.
Cancellations
If you are unable to attend your appointment prompt cancellation would be appreciated. We have many patients on a waiting list to see a Dr and they would appreciate the opportunity to take the available appointment. For a copy of our cancellation policy please ask at the front desk.
Access To Your Information
You can access your personal health information held by the practice. If you need access to your records, practice staff can advise you regarding the process and any costs involved.
If you leave the practice you are able to request your medical files once you have found an alternative doctor by completing a medical request form at your new practice.
Referrals
It is the policy of this practice that patients are required to attend the clinic for referrals.
Repeat Prescriptions
It is the policy of this practice that patients are required to attend the clinic for repeat prescriptions.
Recall and Reminders and Results
Our practice is committed to preventative care.
A recall & reminder system is offered, please let our reception staff know if you do not wish to be on our recall/reminder system. All patient information is treated with strict confidentiality.
Results
Whilst every effort is made to contact patients with urgent results, it is important for patients to realise that occasionally there can be problems and failures in the system. You can NOT assume your test results are all normal, just because you have not heard back from the Medical Centre. We can not stress how imperative it is for patients to take responsibility for chasing up with their provider, their own test results.
Your Feedback
We aim to provide a professional, friendly and caring service to our patients. If there are any problems you wish to discuss or suggestions to improve our centre please do not hesitate to contact our Practice Manager during business hours.
Communication
Email – Whilst we make every effort to keep your information secure it is important for patients to be aware of the risks associated with electronic communication. Patients must be aware that any communication they direct to the surgery via email is not necessarily secure and confidentiality cannot be guaranteed.
Moreover and more importantly, we can not guarantee we have received it.
Any important or urgent issues should NOT be sent by email and should be communicated in person to their health care provider. Patients communicating through email do so at their own risk. If you do choose to contact the surgery via email, this will be considered as patient consent to reply via email.
SMS – SMS messages are sent for a variety of health management purposes.
These may include:
- Appointment reminders – a reminder message may be sent the day prior
to your appointment. - Health reminders (eg: cervical screening/care plans etc)
- Health recalls (eg: follow up of test results)
You need to ensure that your mobile number is up to date at each visit to ensure that this information is sent to the correct number. Patients must be aware that if another person can access their mobile phone then the confidentiality of these communications cannot be protected by the practice.
